Overview
John Smith
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Open
21
Unresolved
43
On hold
35
Overdue
16
Today's trends
Resolved
449
Received
426
Average first response time
33m
Average response time
3h 8m
Resolution within SLA
94%
Unresolved tickets
View detailsGroup: Support
Waiting on Feature Request
4238
Awaiting Customer Response
1005
Awaiting Developer Fix
905
Pending
281
Tasks
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