Overview
John Smith
Open
21
Unresolved
43
On hold
35
Overdue
16
Today's trends
Resolved
449
Received
426
Average first response time
33m
Average response time
3h 8m
Resolution within SLA
94%
Unresolved tickets
View detailsGroup: Support
Waiting on Feature Request
4238
Awaiting Customer Response
1005
Awaiting Developer Fix
905
Pending
281
Tasks
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